Frequently Asked Questions

We are approximately a 40-minute drive (20km) from the airport.

Yes, our stays include one round-trip airport transportation per group reservation. Addionational airport transportation services can be coordinated with our conicerge.

Standard Occupancy: 12 guests

Maximum Occupancy: 20 guests

Additional guests beyond the standard occupancy will incur a charge of $100 USD per person per night, plus taxes.

Check-in: 3 PM

Check-out: 11 AM

Early check-in and late check-out may be available upon request.

Yes, there is a minimum stay requirement of 3-5 nights depending on the season

Yes, Villa Tiburón is perfect for families. We provide amenities such as cribs, high chairs, and children’s beach toys upon request.

Pets must be pre-approved, and an additional pet deposit may be required. Failure to comply may result in eviction.

Yes, daily housekeeping is included in your stay from 9am-5pm.

Yes, the villa has a fully equipped laundry room with a washer and dryer.

Yes, private chef services are included in all our stays for 3 meals a day.

The closest grocery store is located 30 minutes away in Puerto Morelos - Cheadrui. Our concierge will coordinate your grocery purchase before your arrival for all you meals. Additional purchases can be made daily upon request directly to our concierge.

Yes, the villa is equipped with high-speed WiFi throughout, powered by Starlink.

Yes, all rooms in the villa are air-conditioned.

Yes, we provide beach towels, umbrellas, and lounge chairs for your convenience.

Yes, we provide premium toiletries, including shampoo, conditioner, body wash, and soap.

Yes, there is secure, on-site parking available for three vehicles.

Unfortunately, the villa is not wheelchair accessible due to multiple levels and stairs.

Yes, the villa is equipped with smoke detectors, a fire extinguisher, and a first aid kit.

Smoking is strictly prohibited inside the villa. Guests may smoke in designated outdoor areas.

Guests can enjoy a variety of activities including snorkeling, scuba diving, fishing, and visiting nearby eco-parks.

Events and parties can be hosted at the villa with prior approval. Additional fees and conditions may apply. Please contact us for more details.

The rental fee includes all taxes and cleaning fees. Additional services will incur extra charges.

Guests can cancel up to 60 days before check-in for a full refund minus any transaction fees incurred. Cancellations made 30-60 days prior to the arrival date: 50% refund of the total booking amount. Cancellations made less than 30 days prior to the arrival date: No refund will be issued.